Frequently Asked Questions

• First visit the "inmate search" to find the ID number for the inmate you are sending the meal.
• Next, select your menu option choice on the front page and hit "add to cart".
• Enter the Inmate ID number for the recipient of the meal, and you can pay with any major credit or debit card.

Orders are delivered between 10 am and 1 pm.

Yes, each inmate is allowed to receive two meals per day, in addition to the standard meals served inside the Norfolk City Jail.

Inmates are not allowed to order hot meals from 811 Marketplace inside the Norfolk City Jail. Only friends and family members outside the jail can place orders online at 811Marketplace.com.

No, the menu items are different for each day of the week.

• If you are using a prepaid credit card you may have to register that card to your address.
• Please ensure that the billing information matches what you have on file with your banking institution.
• If you have a numbered address (ex. 17th St), please attempt to spell out the name of the street if the initial attempt does not succeed (Seventeenth St).

• There could be a few reasons why.
• The person may already have the maximum amount of items ordered for that day.
• The person may be on restriction and that date is not available.
• The date is a state-recognized holiday and 811 Marketplace is closed.

• There can be a few reasons why, please use the LiveChat link on the page, or email Services811@norfolk-sheriff.com to open a support ticket.
• Please provide the email address, customer number on your receipt, the persons name you were ordering for and the date you ordered for.
• If possible send a copy of the receipt.
• A common reason is that the person was placed on loss of commissary between the time the order was placed and the time it was to delivered.
• If this occurs then the meal will be rescheduled for delivery at the next available delivery date for that particular meal item.
• Meals will be rescheduled while on appeal until the completion of the disciplinary process.
• In the event of inclement weather, 811 Marketplace will make an attempt to fulfill all orders; however, we may have to reschedule for the following week for the safety of our employees.

Any inmate found to have directly or indirectly participated in fraudulent credit card transactions involving the purchase and receipt of 811 Marketplace meals will be permanently suspended from the program.

Click here for the refund policy CONDITIONS OF USE

• Effective November 7, 2022, the cutoff for orders will be 6:00 am 5 days prior to delivery.
• Attention!! Orders placed for inmates in work release will be given to inmates present for delivery, hot and fresh. Inmates that are out to work during delivery, their meal will be refunded or rescheduled.
• If an inmate is in court, the meal will be rescheduled.