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Check out our new SIDES tab for side item purchases!

WELCOME TO THE 811 Market Place

We're proud to offer this new option for friends and family to order their loved ones a meal that they will enjoy. 

Please be sure and visit the "Sides" tab for the option to purchase a side item only or to go along with a meal.

 

 

 

Before you shop

In order to purchase something you must first select someone from the facility.  Click below to search for your friend or family member.

Inmate Search

 

 

 

 

 

 

 

FAQ

  • How do I place an order?
    • First visit the "inmate search" to find the ID number for the inmate you are sending the meal.
    • Next, select your menu option choice on the front page and hit "add to cart".
    • Enter the Inmate ID number for the recipient of the meal, and you can pay with any major credit or debit card.
  • When will my loved one receive the order in jail?
    • Orders are delivered between 10:00 am and 2:00 pm.
  • Is there a limit on the number of meals I can order each day?
    • Yes, each inmate is allowed to receive two meals per day, in addition to the standard meals served inside the Norfolk City Jail.
    • Meals will be delivered at the same time.
  • Can an inmate order the food?
    • Inmates are not allowed to order hot meals from 811 Marketplace inside the Norfolk City Jail. Only friends and family members outside the jail can place orders online at 811Marketplace.com.
  • Are all menu items available every day?
    • No, the menu items are different for each day of the week.
  • Why is my credit card declining?
    • If you are using a prepaid credit card you may have to register that card to your address.
  • Why are some dates not available to order?
    • There could be a few reasons why.
      • The person may already have the maximum amount of items ordered for that day.
      • The person may be on restriction and that date is not available.
  • My order was not delivered, why?
    • There can be a few reasons why, please use the LiveChat link on the page, or email support@811marketplace.com to open a support ticket.
      • Please provide the email address, customer number on your receipt, the persons name you were ordering for and the date you ordered for.
        • If possible send a copy of the receipt.
      • A common reason is that the person was placed on loss of commissary between the time the order was placed and the time it was to delivered.
        • If this occurs then the meal will be rescheduled for delivery at the next available delivery date for that particular meal item.
  • Refunds
  • ORDER CUTOFF TIMES
    • Effective March 15th the cutoff for orders will be 6:00 am the day prior to delivery.
      • for example - to order Wednesday hot wings, all orders must be placed by 06:00 am Tuesday