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Check out our new SIDES tab for side item purchases!

WELCOME TO THE 811 MARKETPLACE

11/1/2018  - Ben and Jerry's Ice Cream is now available! Please check out our new delicious additions under the sides tab! Deliveries will begin starting 11/6. The Banana Chocolate Swirl cake will be sold until we are out of stock. At that point, any remaining orders for the Banana Chocolate Swirl will be refunded.

 

NOTICE: 811 Marketplace will be close on November 21-23rd in observance of the Thanksgiving Holiday.

 

Send your loved one a taste of home, with our fresh, hot meals delivered daily. Each inmate is allowed two meals per day, and you can easily choose your selection below. You can also visit the "Sides" section to purchase single side items as they become available. 

 

Try one of our amazing desserts today!  Look for them under the Sides Tab!

 

 

 

 

Before you shop

In order to purchase something you must first select someone from the facility.  Click below to search for your friend or family member.

Inmate Search

 

 

 

 

 

 

 

FAQ

  • How do I place an order?
    • First visit the "inmate search" to find the ID number for the inmate you are sending the meal.
    • Next, select your menu option choice on the front page and hit "add to cart".
    • Enter the Inmate ID number for the recipient of the meal, and you can pay with any major credit or debit card.
  • When will my loved one receive the order in jail?
    • Orders are delivered between 6 pm and 10 pm.
  • Is there a limit on the number of meals I can order each day?
    • Yes, each inmate is allowed to receive two meals per day, in addition to the standard meals served inside the Norfolk City Jail.
  • Can an inmate order the food?
    • Inmates are not allowed to order hot meals from 811 Marketplace inside the Norfolk City Jail. Only friends and family members outside the jail can place orders online at 811Marketplace.com.
  • Are all menu items available every day?
    • No, the menu items are different for each day of the week.
  • Why is my credit card declining?
    • If you are using a prepaid credit card you may have to register that card to your address.
    • Please ensure that the billing information matches what you have on file with your banking institution.
      • If you have a numbered address (ex. 17th St), please attempt to spell out the name of the street if the initial attempt does not succeed (Seventeenth St).
  • Why are some dates not available to order?
    • There could be a few reasons why.
      • The person may already have the maximum amount of items ordered for that day.
      • The person may be on restriction and that date is not available.
      • The date is a state-recognized holiday and 811 Marketplace is closed.
  • My order was not delivered, why?
    • There can be a few reasons why, please use the LiveChat link on the page, or email support@811marketplace.com to open a support ticket.
      • Please provide the email address, customer number on your receipt, the persons name you were ordering for and the date you ordered for.
        • If possible send a copy of the receipt.
      • A common reason is that the person was placed on loss of commissary between the time the order was placed and the time it was to delivered.
        • If this occurs then the meal will be rescheduled for delivery at the next available delivery date for that particular meal item.
        • Meals will be rescheduled while on appeal until the completion of the disciplinary process.
      • In the event of inclement weather, 811 Marketplace will make an attempt to fulfill all orders; however, we may have to reschedule for the following week for the safety of our employees.
  • Fraudulent Credit Card Activity
    • Any inmate found to have directly or indirectly participated in fraudulent credit card transactions involving the purchase and receipt of 811 Marketplace meals will be permanently suspended from the program.
  • Refunds
  • ORDER CUTOFF TIMES
    • Effective March 15, 2017, the cutoff for orders will be 6:00 am the day prior to delivery.
      • For example - to place an order for Wednesday, all orders must be placed by 06:00 am Tuesday

Updated 9/25/18